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Privacy Policy

Last update: 02.02.2025

Omility Logo

This privacy notice tells you what to expect us to do with your personal information.

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Contact details

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Post

Office 6729, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, GB

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Telephone

+44 7414 167 038

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Email

privacy@omility.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

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We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

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Where we get personal information from

  • Directly from you

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How long we keep information

Information is retained in line with its purpose of processing and only for as long as necessary in line with business requirements, legitimate interests and statutory or legal obligations. For specific retention schedules please contact privacy@omility.com.

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Who we share information with

  • Relevant third parties:

    • Quartix, for customers who have registered an interest in their tracking solution.

    • Prezzee, for the distribution of vouchers for applicable customers.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Data Protection Registration Certificate

We are registered with the Information Commissioner's Office, registration number: ZB861202.

To see our Data Protection Registration Certificate click here

Omility Logo

Office 6729

321 - 323 High Road, Chadwell Heath, Essex, RM6 6AX

United Kingdom

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​OMILITY LIMITED

Registered in England & Wales No. 15822371

VAT Registration Number: 483205987

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